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Call Coordinator – India
Department: Service Back Office Department

Location: Surat

Terms: Rotational Shift

Salary/rate: Based on experience

Job Requirements:

12th Pass

Good communication in Gujarati, English and Hindi

Basic Computer knowledge is a must

Responsibilities:

Candidate will be primarily responsible for handling customer queries in a professional and timely manner. Besides, you should be able to maintain a record of the client’s details and communication. You should be able to oversee your team members and provide support as and when required.
Candidate Requirements:

Excellent written and verbal communication skills

Good time management and organizational skills

Strong analytical and problem-solving abilities

Good listening abilities

Ability to manage strict deadlines

Ability to offer excellent customer service
Service Engineers – India
Department: Service Department

Location: Surat

Terms: Rotational Shift

Job Requirements:

Diploma / Degree (EC, Electrical, Mechanical )

Field support – Mandatory

Knowledge with Computers/ Hardware is preferable

Responsibilities:

Using various strategies and tools to provide effective solutions to customers’ concerns.

Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.

Promptly following up on service requests and providing customer feedback.
Candidate Requirements:

An associate’s degree in engineering or similar.

A relevant certificate or license is advantageous.

A valid driver’s license and willingness to travel.

Excellent active listening and customer service skills.

The ability to deal with multiple requests without being overwhelmed.

The ability to remain professional under pressure.

Superb work ethic and a growth mindset.
System Engineer
Position Location: Dalton (North), Israel

Position summary:
Sarine Technologies is a worldwide leader in the development and manufacturing of advanced
evaluation, planning, cutting, shaping, polishing, and grading systems for diamond and gemstone
processing, from the stone mining until it arrives graded to the customer.

The System Engineer role is positioned in the beating heart of the company advanced innovations, as
part the Multi-Disciplinary Developments and Research of our Team in the northern site of Israel, at
Dalton. The team is the leading part of the technological revolution in the Diamonds world. The team
develops multi-disciplinary products that involves HW, SW, Mechanics, Optics, Algorithms.

Responsibilities:

Responsibility for the Developments of new systems a new products

Responsibility for the implementation of the diamonds scanning system while meeting the objectives, schedule, budget and quality

Responsibility for defining a work point, determining solutions, specifications and execution and meeting the requirements in the aspects of the task.

Partnership and support in the R&D teams in front of the customer.

Preparing, approving, accompanying and supervising the experimental plans and the integration of the task system in the project

Responsibility for risk analysis in the mission system, fault handling, learning processes from events, change management

Responsibility for the integration of these systems in the relevant customer sites, their approval and delivery to the customer

Support and maintain the company main systems

Supervise and support subcontractors

Support System and Software Engineers on prototypes integration (with mechanics and optics)

Support Software developers and QA on integration and testing

Document the procedures and technical details
Requirements:

BSc/MSc in Software/System/Electrical Engineering

+5 years experience in System Engineering

Experience in the defense industry – big advantage

Experience in working on development of Multi-Disciplinary products – must

+2 years experience in software development, preferred C++/C# – OOP, .NET / .NET Core, Cloud, Embedded

Experience in processors programing C/VHDL or digital/analog control design – advantage

+2 years of

System mindset with proven ability to zoom-out and zoom-in into a system product

Fast learner to join new developments and existing products

Will to grow, learn and lead

Team player / good communication skills

High verbal and written communication skills with English fluency
Senior Software Engineer
Position Location: Dalton (North), Israel

Position summary:

Sarine Technologies is a worldwide leader in the development and manufacturing of advanced evaluation, planning, cutting, shaping, polishing, and grading systems for diamond and gemstone processing, from the stone mining until it arrives graded to the customer.

The Software Engineer role is positioned in the beating heart of the company advanced innovations, as part the Multi-Disciplinary Developments and Research of our Team in the northern site of Israel, at Dalton. The team is the leading part of the technological revolution in the Diamonds world. The team develops multi-disciplinary products that involves HW, SW, Mechanics, Optics, Algorithms.

Responsibilities:

Responsibility for the Developments of new products and new Software technologies

Responsibility for the implementation of the diamonds scanning system while meeting the objectives, schedule, budget and quality

Responsibility for defining a work point, determining solutions, specifications and execution and meeting the requirements in the aspects of the task.

Partnership and support in the R&D teams in front of the customer.

Planning, Designing implementing and leading System Software developments of the team in strong collaboration within the team and with external R&D Teams

Responsibility for the integration of these Software developments in the relevant customer sites, their approval and delivery to the customer

Support and maintain the company main systems

Be part and lead Software Engineers on prototypes integration (with mechanics and optics)

Support Software developers and QA on integration and testing

Document the procedures and technical details
Requirements:

BSc/MSc in Software/Electrical Engineering in the Software domains

+7 years proven experience in Software Engineering

Experience in the defense industry – big advantage

Experience in working on development of Multi-Disciplinary products – must

Relevant and proven experience in software development, preferred C++/C# – OOP, .NET / .NET Core, Cloud, Embedded

System mindset with proven ability to zoom-out and zoom-in into a system product

Fast learner to join new developments and existing products

Will to grow, learn and lead

Team player / good communication skills

High verbal and written communication skills with English fluency
Multidisciplinary Integrator
Position summary:

For a high-tech multi-disciplinary company needs a senior integrator

The role requires the assembly and integration of optic-mechanical systems and electrical circuits.

Fault detection, assembly and disassembly of components, troubleshooting, calibrations.
Requirements

Experience in mechanical assemblies / optics / reading drawings – required

technician / Practical Engineer Machinery / Electronics / Electrical

Work planning on Solid / EDrowing software.- Advantage

At least 3 years of experience in a similar position

high level English